【Tutorial】 Diamond / Prism Purchase (iOS Users)
iOS UsersAndroid UsersTutorial Index
How to Purchase Diamonds or Prisms
Step 1: Launch Tower of Saviors and tap Shop at the bottom of the screen to enter theMystic Gem Shop
Step 2: Select the Diamond or Prism pack you would like to purchase.
Step 3: Review the purchase details. Tap Confirm if the selected item is correct. To choose a different item, tap Cancel and return to the shop.
Step 4: Enter your Apple ID password, then tap OK.
Step 5: The App Store will ask you to confirm the transaction.
Tap Purchase to complete the transaction, or tap the X to cancel.
Step 6: Once the transaction is complete, a purchase confirmation message will appear.
Frequently Asked Questions
Q1: Why can’t I make a purchase even though I have already added a payment method?
Answer: Please try the following troubleshooting steps:
1. Restart your device.
2. Reset your network settings. Go to Settings → General → Reset, then select Reset Network Settings. (For more detailed instructions, please refer to How to Reset Your Network Settings)
3. Make sure in-app purchases are allowed on your device. Check your device restrictions and confirm that In-App Purchases are enabled.
4. If the problem continues, please contact Apple Support (http://www.apple.com/tw/support/itunes/contact/) for assistance.
For Devices Running iOS 12 or Later:
Check your Screen Time settings to make sure in-app purchases are allowed:
1. Go to Settings → Screen Time.
2. Tap Content & Privacy Restrictions and turn it on.
3. Tap iTunes & App Store Purchases.
4. Select In-App Purchases, then choose Allow.
You may also see a “Your purchase could not be completed” message under the following circumstances:
– You frequently switch between App Store regions or Apple IDs.
– You have made a large number of App Store or in-game purchases within a short period.
– Your payment method doesn’t have enough funds or available credit.
– Your payment method has been declined, suspended, or restricted.
Please make sure that your payment method is active and that there are no outstanding payment issues before contacting Apple Support for assistance.
How to Reset Your Network Settings
Reminder: Resetting your network settings will remove all saved Wi-Fi networks and passwords. Please make sure you know the passwords for the Wi-Fi networks you use before resetting the network settings.
1. Open Settings and tap General.
2. Scroll down and tap Reset.
3. Select Reset Network Settings. Make sure you do not select a different reset option.
4. Check that Reset Network Settings is displayed, then confirm the reset.
5. Your device may restart and display the Apple logo while the reset is in progress.
6. Once the reset is complete, reconnect to your Wi-Fi network and enter the password again.
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